accessing any areas of Valueshop.co.uk
the user acknowledges the notices, and
agrees to the terms and conditions, set
All trademarks, product names and
company names or logos cited herein are
for reference only and these trademarks,
product names and logos belong to their
The material contained in valueShop.co.uk,
including all portions of this web site,
content, site design, text, graphics,
and the selection and arrangement
thereof are property of valueshop.co.uk.
we receive an internet order you always
get an e-mail from
confirming your order placed on our
website. We try our best to
process all the orders within a reasonable
time frame and according to the delivery
options of your choice. If however, goods cannot be
mailed within a reasonable time we will e-mail you to advise you of this and, if there is to be a delay,
determine if you wish to continue with the transaction
or offer you the opportunity to cancel your order.
If you have received an e-mail informing you of the dispatch of goods you can be certain they are in transit, if you have not received the goods within
7 working days you should contact us
Compensation will exclude
that were foreseeable to both
parties when the contract was made,
that were not caused by any breach
on our part,
losses and/or losses to non
full refund or replacement of the goods
will be made.
statutory rights are not affected by
In the event of a printer being returned:
- Your printer will be collected by our courier. Please call us to arrange your return. Returning a printer using your own courier without first informing our customer support team could result in your printer being rejected and/or additional processing charges.
- If a printer is being returned due to a fault, or was dead on arrival (D.O.A.), it will be tested upon arrival at our processing centre. Depending upon the fault you report, this process may take a number of days.
- If the printer is found to be faulty, a replacement printer will be despatched immediately and you will incur no charges for this service, nor the shipping of the replacement printer.
- If the printer is not found to be faulty, a charge of £5 will be applied to cover the costs of collection. In addition, another charge or £5 will be applied to return the printer to you, or you will be refunded 85% of the printer's value if you do not wish to keep it. 15% is retained as a restocking fee. Only in certain circumstances will you be offered the option of an 85% refund.